bbdbaj Privacy
Policy

1. Data We Collect

bbdbaj collects personal data from users in several different ways, depending on the nature of your interaction with the platform. The categories of personal data we collect are described below.

1.1 Registration Data

When you create a bbdbaj account, we collect the personal information you provide during the registration process. This includes your full legal name, date of birth, residential address (including city, district, and postcode), mobile phone number, and email address. This data is required to establish your account identity and is used throughout your time as a registered player.

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) obligations, bbdbaj may collect copies of government-issued identity documents such as your National Identity Card (NID), passport, or driving licence. We may also collect proof of address documents such as utility bills or bank statements, and proof of payment method ownership such as screenshots or statements relating to your bKash, Nagad, Rocket, or Upay mobile wallet accounts. KYC documents are stored securely and used solely for the purposes of identity verification and fraud prevention.

1.3 Transactional Data

bbdbaj collects records of all financial transactions you conduct on the platform, including deposits, withdrawals, bonus credits, wagering activity, and winnings. Transaction records include the amount, date and time (Bangladesh Standard Time, UTC+6), payment method used, and the relevant game or betting market. Transactional data is retained for compliance and dispute resolution purposes.

1.4 Technical & Device Data

When you access the bbdbaj platform, we automatically collect certain technical data about your device and browsing session. This includes your IP address, device type and operating system, browser type and version, screen resolution, language preferences, session duration, pages visited, and referring URL. This data is used for security monitoring, fraud detection, and to improve platform performance.

1.5 Communications Data

If you contact bbdbaj via live chat, email, or any other support channel, we collect and retain records of those communications including the content of your messages, the date and time of contact, and any attachments you provide. These records are used to manage your support queries and to improve the quality of our customer service.

1.6 Behavioural & Gaming Data

We collect data relating to your activity on the platform, including games played, bets placed, sports markets accessed, session length, time of play, and interaction patterns. This data is used to personalise your experience, identify responsible gaming concerns, and to detect patterns that may indicate fraudulent activity or Terms violations.

2. How We Use Your Data

bbdbaj uses the personal data it collects strictly for the purposes described in this Privacy Policy. We process your data on the following legal bases: performance of a contract (to provide the bbdbaj service to you), compliance with a legal obligation, protection of legitimate interests (such as fraud prevention and platform security), and, where applicable, your consent.

2.1 Account Management

We use your registration data to create and manage your bbdbaj account, to verify your identity and age, to process your login and account access requests, and to communicate with you about your account status, security alerts, and platform updates.

2.2 Payment Processing

Transactional data is used to process deposit and withdrawal requests via your chosen payment method (bKash, Nagad, Rocket, Upay, or bank transfer), to verify payment ownership, and to maintain accurate financial records. bbdbaj works with payment processing partners to facilitate transactions; these partners receive only the minimum data necessary to complete the relevant transaction.

2.3 Legal & Regulatory Compliance

bbdbaj processes personal data as required to comply with its legal obligations. This includes KYC and AML (anti-money laundering) checks, responsible gaming monitoring, age verification, and cooperation with law enforcement or regulatory authorities where lawfully required. We retain certain categories of data for defined periods to meet record-keeping obligations.

2.4 Security & Fraud Prevention

Technical and behavioural data is analysed to detect and prevent fraudulent activity, unauthorised account access, multi-accounting, bonus abuse, money laundering, and other prohibited conduct described in our Terms & Conditions. Where suspicious activity is detected, data may be reviewed by our compliance team and, where appropriate, shared with relevant authorities.

2.5 Customer Support

Communications data is used to respond to your support queries, to investigate complaints, and to resolve disputes. Support records are retained to maintain continuity of service and to assist with future queries you may raise.

2.6 Platform Improvement & Personalisation

Anonymised and aggregated behavioural data is used to improve the performance, navigation, and content of the bbdbaj platform. Where you have provided consent, we may use your data to personalise the game recommendations, promotional offers, and content displayed to you during your sessions.

2.7 Marketing Communications

Where you have explicitly opted in to receive marketing communications from bbdbaj, we may use your email address or mobile number to send you promotional offers, bonus notifications, and platform news. You may opt out of marketing communications at any time by clicking the unsubscribe link in any marketing email or by contacting our support team. Opting out of marketing does not affect our ability to send you transactional or account-related communications, which are sent regardless of marketing preferences.

3. Data Sharing & Disclosure

3.1 Payment Processing Partners

To process deposits and withdrawals, bbdbaj works with mobile wallet providers (bKash, Nagad, Rocket, Upay) and banking partners (including BRAC Bank, City Bank, Dutch-Bangla Bank, Islami Bank, and Sonali Bank). These partners receive only the transactional data necessary to process the specific payment you have initiated. They are contractually bound to handle your data securely and to use it only for payment processing purposes.

3.2 Game Technology Providers

The casino games available on the bbdbaj platform are supplied by third-party software providers including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi. These providers may receive certain session and gameplay data in order to deliver and log game outcomes. They do not receive your full personal profile and are contractually restricted from using any received data for purposes other than game delivery and RNG certification.

3.3 Identity Verification Services

bbdbaj may engage specialist identity verification and KYC service providers to assist with document verification, age checks, and AML screening. These providers process identity document data solely for verification purposes and are subject to strict confidentiality and data protection obligations.

3.4 Legal & Regulatory Disclosure

bbdbaj may disclose personal data to law enforcement agencies, regulatory bodies, or courts where we are required to do so by law, by court order, or where we believe in good faith that disclosure is necessary to protect the rights, property, or safety of bbdbaj, our users, or the public. In such cases, we will disclose only the minimum data necessary to satisfy the legal requirement.

3.5 Business Transfers

In the event that bbdbaj undergoes a merger, acquisition, or sale of all or a substantial portion of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. In such circumstances, we will notify registered users by email prior to the transfer taking effect and will ensure that the receiving entity is bound by privacy obligations no less protective than those described in this Privacy Policy.

4. Cookies & Tracking Technologies

bbdbaj uses cookies and similar tracking technologies to operate and improve the platform, to maintain your login session, and to collect the technical data described in Section 1.4 of this Privacy Policy.

4.1 What Are Cookies

Cookies are small text files placed on your device by a website when you visit it. They are widely used to make websites function correctly, to remember your preferences, and to provide website operators with analytical information about how their platform is used. Cookies do not contain executable code and cannot access other files stored on your device.

4.2 Types of Cookies We Use

4.3 Managing Cookies

You may control and manage cookies through your browser settings. Most modern browsers allow you to view cookies stored on your device, block new cookies from being placed, and delete existing cookies. Please note that disabling essential cookies will affect the functionality of the bbdbaj platform; in particular, you may not be able to log in or process transactions if essential session cookies are blocked. Analytical and functional cookies may be disabled without affecting core platform access.

For guidance on managing cookies in your specific browser, please consult your browser's help documentation. Common browsers used by our Bangladesh-based players include Google Chrome (Android), Firefox, and Samsung Internet.

5. Data Retention

bbdbaj retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or compliance obligations. The following general retention periods apply:

• Account and registration data: Retained for the duration of your active account, plus a minimum of 5 years following account closure to meet record-keeping and AML compliance requirements.
• KYC and identity verification documents: Retained for a minimum of 5 years following account closure, in line with financial crime prevention standards.
• Transactional records: Retained for a minimum of 5 years from the date of each transaction for accounting, compliance, and dispute resolution purposes.
• Communications and support records: Retained for 2 years from the date of the last interaction, unless the communication relates to an open dispute, in which case it is retained until the dispute is fully resolved.
• Technical and device data: Retained for up to 12 months from collection for security and fraud monitoring purposes, after which it is anonymised or deleted.
• Marketing preferences and consent records: Retained for the duration of your account registration plus 2 years to evidence compliance with consent requirements.

When personal data is no longer required within these retention periods, bbdbaj will securely delete or permanently anonymise it in accordance with our internal data destruction procedures. Anonymised data (data from which all identifying information has been irreversibly removed) may be retained indefinitely for statistical and analytical purposes.

6. Your Privacy Rights

As a user of the bbdbaj platform, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact our data protection team at [email protected] with the subject line "Privacy Rights Request". We will acknowledge your request within 5 business days and provide a substantive response within 30 calendar days.

6.1 Right of Access

You have the right to request a copy of the personal data that bbdbaj holds about you. We will provide this information in a clear, structured format. This is commonly known as a Subject Access Request (SAR). There is no charge for submitting an access request, though we reserve the right to apply a reasonable administrative fee for requests that are manifestly unfounded or excessive in nature.

6.2 Right to Rectification

If you believe that any personal data we hold about you is inaccurate, incomplete, or out of date, you have the right to request that we correct it. You may update certain account details directly through your account settings. For data that cannot be self-corrected (such as KYC documents), please contact our support team.

6.3 Right to Erasure

In certain circumstances, you have the right to request that bbdbaj deletes the personal data we hold about you (the "right to be forgotten"). This right applies where the data is no longer necessary for the purpose for which it was collected, where you withdraw consent and there is no other legal basis for processing, or where the data has been unlawfully processed. Please note that this right is subject to our legal obligation to retain certain data for compliance purposes (see Section 5). We cannot delete data that we are legally required to retain.

6.4 Right to Restrict Processing

You have the right to request that bbdbaj restricts the processing of your personal data in certain circumstances — for example, while a rectification request is being assessed, or where you have contested the lawfulness of our processing. Where processing is restricted, we will continue to store your data but will not actively process it except with your consent or for the establishment, exercise, or defence of legal claims.

6.5 Right to Data Portability

Where processing is based on your consent or on the performance of a contract, and is carried out by automated means, you have the right to receive the personal data you have provided to us in a structured, commonly used, machine-readable format. You may request this data for your own use or to transfer it to another service provider.

6.6 Right to Object to Marketing

You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may exercise this right by clicking the unsubscribe link in any marketing email sent by bbdbaj, by updating your marketing preferences in your account settings, or by contacting our support team directly.

7. Data Security

bbdbaj implements a comprehensive set of technical and organisational security measures to protect the personal data of our users against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security infrastructure includes the following layers of protection:

• Transport Layer Security (TLS): All data transmitted between your device and the bbdbaj platform is encrypted using TLS 1.2 or higher, ensuring that your login credentials, payment details, and personal information cannot be intercepted in transit.
• 256-Bit SSL Encryption: All stored personal data, including KYC documents and transaction records, is encrypted at rest using AES-256 encryption standards.
• Access Controls: Access to personal data within bbdbaj's internal systems is restricted to authorised personnel on a strict need-to-know basis. All internal access is logged and subject to regular audit.
• Firewall and Intrusion Detection: Our servers are protected by enterprise-grade firewall systems and intrusion detection and prevention systems (IDPS) that monitor for abnormal traffic patterns and potential attacks in real time.
• Two-Factor Authentication (2FA): bbdbaj supports two-factor authentication for registered player accounts to provide an additional layer of protection against unauthorised login.
• Regular Security Assessments: Our platform and data infrastructure undergo regular security assessments and vulnerability scans. Identified vulnerabilities are remediated according to a risk-prioritised schedule.
• Staff Training: All bbdbaj personnel with access to personal data receive data protection and cybersecurity training as part of their onboarding and on an ongoing annual basis.

Despite these measures, no digital platform can guarantee absolute security against all possible threats. In the event of a data security incident that is likely to result in a risk to the rights and freedoms of affected users, bbdbaj will take prompt action to contain the incident, assess its impact, and notify affected users without undue delay. If you suspect that your account or personal data has been compromised, please contact our support team immediately at [email protected].

8. Policy Updates & Contact

8.1 Changes to This Privacy Policy

bbdbaj reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform functionality. When material changes are made, we will notify registered users via email to the address held on their account at least 14 days before the changes take effect. The updated Policy will be published at bbdbaj.net/privacy-policy with a revised "Last Updated" date. Continued use of the platform following notification of a change constitutes acceptance of the revised Privacy Policy.

Where a proposed change to this Privacy Policy would represent a material reduction in your privacy protections, or would require processing your data in a significantly different way from that described at the time you provided it, we will seek your explicit consent before the change takes effect in relation to your data.

8.2 Contact Our Data Protection Team

If you have any questions, concerns, or complaints relating to this Privacy Policy or to the way in which bbdbaj handles your personal data, please contact us using the following details:

• Email: [email protected] (subject line: "Privacy Enquiry")
• Response Time: We aim to acknowledge all privacy enquiries within 2 business days and to provide a full response within 14 calendar days.
• Support Hours: Available 24/7 via live chat on the bbdbaj platform; email support during Bangladesh Standard Time (UTC+6) business hours with extended coverage.

We take all privacy complaints seriously. If you are not satisfied with our response to a privacy complaint, you have the right to escalate your concern to the relevant data protection authority in your jurisdiction.

Last Updated: January 2026    18+ Only